Transform Customer Service to
Higher Customer Lifetime Value
CSAT, NPS scores and actionable intelligence - no surveys!
Reduce Customer Churn by 40+%
Upsell to your customers
Biggest issues on your customers’ minds
Ensure your human and AI contact center agents and chatbots are meeting your Customer Experience expectations!
CSAT scores for all interactions - voice or chat
Apply the power of machine learning and Generative AI safely to grow your business
Secure, easy to integrate, and affordable
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Reduce Customer Churn by 40+% with Measurable CSAT
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Unlock Engagement Intel: Finger on the pulse of your customers
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Upsell to your customers: Actionable intel for new revenues!
Technology Partners
Value Proposition
Reduce Customer Churn by 40+% with Measurable CSAT
Poor interaction experience is the number one driver for customers to churn to a competitor. Yet businesses operate without any quantifiable and complete knowledge of customer satisfaction (CSAT) as experienced by customers. And the response rates on the surveys is less than 3%!
Our CSAT score, along with the reasons, enables timely customer engagement to prevent churn.
Unlock Engagement Intel: Finger on the pulse of your customers
If your customers are talking about it and you are not, you have a problem! Interaction intelligence is how you keep your finger on the pulse of your customers.
Our interaction intelligence opens a new vista into each engagement. It shows the top issues and sub-issues that is bothering your customers, if compliance related verbiage was shared or not shared, if promotions are being actively offered to your customers, if there are abnormal volumes of calls in product support – among many others!
Upsell to your customers: Actionable intel for new revenues
While customer churn is the shared concern for most businesses, the flip side of it is oft overlooked. Great customer experience makes the customer more likely to buy new services.
The challenge is in knowing if the customer is highly satisfied and ready to buy more. Pushing sales campaigns to an already unhappy customer can backfire. We provide actionable intelligence based on CSAT and NPS data for organizations to approach customers with new offers.
Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service
Customer experience (CX) is proving to be the strategic differentiator for banks, with experience leaders outperforming laggards
