Transform Customer Interactions into
Higher Customer Lifetime Value
Actionable intelligence for your marketing teams - without the surveys!
Reduce Customer Churn by 40+%
Upsell to your customers
NPS scores for customer and the organization
Identify the biggest issues on your customers’ minds
Ensure your human and AI contact center agents and chatbots are meeting your Customer Experience expectations!
CSAT scores for all interactions - voice or chat
Apply the power of machine learning and Generative AI safely to grow your business
Secure, easy to integrate, and affordable
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Reduce churn risk by 40+%: Actionable intelligence to keep your customers
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Know the biggest issues on your customer's mind and their NPS
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Upsell to your customers: Actionable intel for new revenues
Technology Partners
Value Proposition
Actionable Intelligence to Reduce Customer Churn by 40+%
Poor interaction experience is the number one driver for customers to churn to a competitor. Yet businesses operate without any quantifiable and complete knowledge of real customer satisfaction (CSAT) as experienced by customers. And the response rates on the surveys is less than 3%!
Agmeta leverages AI to use interaction analytics and other available data to provide actionable intelligence on which customers are at risk of churn.
Unlock Customer Issues and NPS: Finger on the pulse of your customers
If your customers are talking about it and you are not, you have a problem! Interaction intelligence is how you keep your finger on the pulse of your customers.
Our interaction intelligence opens a new vista into each engagement. It shows the customer NPS as well as the top issues and sub-issues that is bothering your customers, if compliance related verbiage was shared or not shared, if promotions are being actively offered to your customers, if there are abnormal volumes of calls in product support – among many others!
Upsell to your customers: Actionable intel for new revenues
While customer churn is the shared concern for most businesses, the flip side of it is oft overlooked. Great customer experience makes the customer more likely to buy new services.
The challenge is in knowing if the customer is highly satisfied and ready to buy more. Pushing sales campaigns to an already unhappy customer can backfire. We provide actionable intelligence based on CSAT, NPS and other data for organizations to approach customers with new offers.
Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service
Customer experience (CX) is proving to be the strategic differentiator for banks, with experience leaders outperforming laggards
